DEALING WITH VODACOM is EXTREMELY EXHAUSTING AND TRAUMATIC

I ordered a new phone , Samsung A55 from Vodacom which was delivered on 28th February 2025. I contacted them a day later, 1st March and spoke to Naledi at aftersales at 10h03 to advise them that there was a hairline crack on one of the cameras. I was told that the phone will be exchanged within 7 to 10business days. This was 30 days ago. I have made several calls to vodacom aftersales, accounts and customer service as I was informed that they will credit the amount on the invoice they generated as I cannot pay for a phone I don't have. I have now called them over 5 times , each time speaking to a different agent with a different story . This morning again after my call and them being aware of the issues I still get an sms for an amount of R6257. 66 Several service tickets from these people with zero resolve.

What a nightmare . SR *** .66, this sms was sent on 20th March and said feedback will be provided within 4 workings days.......STILL NOTHING SR ***, 25th March - and said feedback will be provided within 4 workings days.......STILL NOTHING Your Service Request *** is now being processed by Kingsly Mokgabudi who will be in contact with you shortly. Your service request should be attended to by 2025-04-01 11:35:58. Visit https://bit.ly/2SswlkR from your phone. Thank you, Vodacom, This sms was sent on Wednesday, 26th - I am yet to be contacted by this person