Dealing with Vodacom is a nightmare!!!

I have been a loyal customer for over 15 years but after this ordeal iam considering switching. On the 8th of November I was called for an upgrade,I agreed and the process went well ,when I received the confirmation SMS I realised I chose the wrong handset which is a Samsung A53 instead of a Samsung A73 ,on the very SMS I was given 3 options: accept,reject and speak to human, I chose the latter but no one called back Instead I called them to rectify this arror. Bear in mind I didn't accept the offer. I was told someone from the confirmation department will call me ...no one did.

Thursday the 10th I received a message saying my order will be dispatched, I phoned Vodacom to query this as I didn't confirm the order.I was told the order will be stopped, it wasn't ... The devise was delivered on the 14th November despite the numerous calls, opened the package I still did like the devise. I didn't eve switch in on I put it back in the box. On the 16th November I contacted Vodacom to exchange to the handset I wanted in the 1st place , spoke to a Chumani, he went through the order, we proceeded to do a swap as he advise that what happenes in these instances, we confirmed iam swapping from and A53 handset and a galaxy smart watch for the A73 with the galaxy smart watch. I even inquired if the A73 will be delivered when the first one is collected, he told me yes, please check the recording as we seem to disagree on the flow of event's.

After this was done i received NO confirmation of anything for a week. I then called after sales AGAIN, spoke to a Zinzi who informed me that the order was not processed and she even went to Chumani to find out what happened, however Zinzi explained the proper process to me , at this point I was LIVID because of the time wasted. She arrange for the collection of the A53 devise, Ram called me the same day to arrange collection,we agreed on collection for Firday the 25th November (today)

The devise was collected today 25th November 2022, I called Vodacom, and spoke to a Yonelwa as Zinzi was not available even after living a message for her she couldn't return my call, this meant I had to explain the story for the umpteenth time to Yonelwa.

As iam writing this I have received NO message confirming that the cancellation will or will not be processed and iam still in the dark as to what is next.

At this point I even want to cancel my contract with Vodacom all together ,this experience has been an absolute nightmare ....Do better!!!