************ dealers trading as Vodacom Shops headache

I wrote a review about a month back on this problem of an exchange that went wrong in a “VODACOM SHOP UMTATA”. I had an original contract with them for a HUAWEI NOVA Y61, It was ****** a month later, so I went for a claim. Vodacom Insurance approved the claim for the same device and I had to pay an access of about R500. I was told at this “VODACOM SHOP” that they do not have stock of the exact device, but they do have stock on a same level phone i.e. HONOR X6 so I took it. By the way I’ve realized that the HONER X6 is a down grade of the HUAWEI, not at the same level at all. It is slower by 2 Gigabytes of RAM. Which is a huge technical aspect that changes performance of a phone. On the very same day I realized at home that the HONER device is not performing like the original phone, it was unable to perform data connections like the HUAWEI. On the second day I took it back and told them, I can’t be stuck with a useless phone paying for more than thrice the phone’s price for a useless phone. This “VODACOM SHOP” didn’t want to hear nothing, they chased me saying I have to wait for a manager who’s attending to his family burial issues for about a week. So I waited. The manager was back and the phone was sent to Advanced Vodacom Repair Center. Which I didn’t understand because the phone was not faulty but a DOWNGRADE! The Advanced Repairs Centre replaced the phone with the same HONER DOWNGRADE! I took the DOWNGRADE the young girl that was helping me to ask her to take her downgrade back and give me the device I signed for. She went to her manager for a long chat and came back with the same downgrade and her managers email address, of which they had given me earlier. In short and in my own way they were telling me to leave with it. I’m sorry I cannot… I want the first device original device HUAWEI NOVA Y61, simple. Firstly if Vodacom is dealing with ************ dealers, they must come out clean. I won’t be ****med like this.