Deal unfairly cancelled due to no response from Vodacom

Title: Cyber Monday R99 Contract Cancelled Due to Vodacom Delays – Number Flagged Unfairly

I am extremely dissatisfied with Vodacom’s handling of my Cyber Monday contract application and the complete lack of communication throughout the process.

I initially app**** on Black Friday, but due to a system error, I was told I would receive a callback. This never happened. I then reapp**** on Cyber Monday, when the tablet deal had dropped to R99, which is the deal I am requesting to be honoured.

On Cyber Monday, I requested three (3) tablet contracts. Although I was advised there may be an issue as I was a first-time Vodacom customer, the consultant confirmed it was fine and that the applications would be processed manually.

I submitted all requested documents immediately. Vetting was done, and I received credit bureau notifications, yet Vodacom provided no feedback at all, despite repeated assurances that I would be contacted.

Over a period of two weeks, I made more than 14 follow-up calls, purely because Vodacom failed to return calls, provide updates, or resolve the matter. Many calls were cut before being answered. Only after this two-week period was my number flagged, which is completely unreasonable given that the repeated calls were caused by Vodacom’s lack of response.

More than a week later, after yet another follow-up call, I was informed that the application had been cancelled because the quote expired. This was the first time I was made aware of any issue.

When I visited a Vodacom store, I was told that only one quote had been submitted, despite being clearly advised telephonically that three contracts were acceptable and would be processed manually.

Due to Vodacom’s delays, misinformation, and failure to communicate, the Cyber Monday R99 deal is no longer available, despite me having comp**** with all requirements promptly.

I am requesting that Vodacom: 1. Review all recorded calls relating to my application 2. Acknowledge the incorrect information and lack of follow-up 3. Honour the Cyber Monday R99 deal for all three tablet contracts 4. Provide a proper explanation and resolution

This situation arose entirely due to Vodacom’s internal failures and not through any fault of my own.