DEAL SWAP WITH EASTGATE SO PHONE CAN BE ISSUED

Did an online application for a SONY Z2 WHICH WAS APPROVED ON THE 10/02/2015, THEN PROMISED DELIVERY WITHIN 48HRS OF WHICH I DID NOT RECEIVE AND THEN I DID A FOLLOW UP ONLY TO BE INFORMED THAT THEIR ARE CURRENTLY OUT OF STOCK, I SHOULD WAIT. I PATIENTLY WAITED ONLY TO BE CALLED A WEEK LATER TO BE INFORMED THAT THE PARTICULAR DEVICE HAS BEEN DISCONTIUNED. I THEN CALLED SPOKE TO SHAUN(SUPERVISOR) EXPLAINED THE WHOLE SITUATION TO HIM, HE ASSISTED WITH A DEAL SWAP FROM Z2 - Z3 OF WHICH DIDNT MATERIALISE. 3 DAYS LATER I SPOKE TO SHANE WHO GAVE ME A WAYBILL NUMBER TO TRACK MY ORDER WHICH I HAVE NOT RECEIVED. AFTER A FEW FOLLOW UP UPS WITH SHANE, SHAUN ON THE 03/03/2015 SHAUN CALLS ME AFTER I HAVE ASKED BEGGED, PLEADED WITH THEM TO CANCEL EVERYTHING OF WHICH HAS NOT HAPPENED TO DATE. AFTER HE TOLD HE HAS DONE THAT. REFERING ME TO VODASHOP FOR ASSISTANCE. I GET TO THE VODASHOP BY LUCK THEIR HAVE THE SONY Z2 BUT CANT ISSUE A CONTRACT AS REFERRAL NUMBER ***3 STILL SHOWS AS AN ACTIVE APPROVED CONTRACT ON DESPARATE ATTEMPTS BY THE SALESMAN HE CONTACT THE ONLINE GUYS SHAUN ASSIST HIM WITH NO LUCK REFERRING HIM TO ISAAC MURO FOR CANCELLATION NOT DONE. WHERE DO I GO NOW AS I NEED THE PHONE?