Deal not met

On the 5th of August i wrote a review about Vodacom and within few hours i had a responce from Vodacom but i cant remember the representative from Vodacom that i spoke with. when we talked he told me that my query has been resolved and they won't be deducting money off my account from 20-10-2018 to cover for the extra charge of R120 + R97 . Even the consultant ( Fatima customer care) who phoned me after that i told he that my query has been resolved , I even complimented Hello Peter for assisting me , but now the sad news is when i received a statement today 10-10 -2018 informing me that they will be deducting an amount of R119 on the 22-10-2018 which is now not what we agreed on . the original REf. 1- ********** **********