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1 reviews | Active since Nov 2016

28 Nov 2016, 12:00

Deal match delays

<p>I have called Cancellations/Retentions on 20/10/2016, to date no resolution of my request. I have been advised on 25/11/2016 that thye have finally approved my deal match but unforthunately they cannot load it due to they dont know- maybe a system error/maybe back office.... what kind of service is this....</p>

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Replies (5)
Vodacom
Vodacom's reply28 Nov 2016, 12:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update28 Nov 2016, 16:35
Reviewer Update

Generic response received from Vodacom, and as usual nothing further... Just shows their commitment to their clients!!!!

's update29 Nov 2016, 11:58
Reviewer Update

Generic response received from Vodacom, and as usual nothing further... Just shows their commitment to their clients!!!!

's update30 Nov 2016, 10:34
Reviewer Update

STILL NO FEEDBAC****! THE FRUSTRATION.....

Vodacom
Vodacom's reply03 Dec 2016, 08:57
Official

Good Day Mrs. JulekhaJoosub-Noormahomed

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our communication, we have provided feedback on your query and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre