Deal from hell!

<p>This is on behalf of my mother who mid july upgraded to a u-choose flexi 200 contract. Effective 1 Aug. She was informed that she could convert her airtime to data bundles and would be capped at R100 airtime of which she could top up at any time. However came end of august and the debit order of not R299 deducted, but R1900!!! No one up to date could explain how this is possible. Het data usage stood at R1400, while she converted her own airtime. Endless calls to the call centre, came to the conclusion that no one could explain this bill and made up nonsense like she was billed 60days in arrears! After she paid her new subscription, 30 days in advance..... All she wants is her account to be cleared and contract capped as stipulated by her contract and the consultant who advised her. If not, cancel the contact with immediate effect, for there is no mutual agreement from either parties involved. As proof that her acc is not capped, on 10 Sept, her account was standing over R400 again. Please resolve this matter urgently. Her contract details:NA026551</p>