Dead phone, bad service

Problem with Vodacom in George . <br> <br> On 10 November 2015 I upgraded to a Samsung A7 at Vodacom, Garden Route Mall, 95 Knysna Road. George Tel: 044 - ***.<br> <br> It was activated on the 12 November 2015. The clerk told me if I have any problems with the phone within 7 days they will replace it with a brand new phone.<br> <br> On 13 November the phone went dead.They told me they will send the phone back to the supplier and that they will call me back. I did not hear anything from them and decided to call them on the 19th November. <br> <br> The clerk,Megan of Vodacom contact their head Office and explain the problem to them. On the 20th November I contacted the shop again. No news. Manager said he will phone me today 23 November. No call from him. I want a new phone. Losing lots of money riding up and down to shop. Made lots of calls. Not acceptable. Bad Bad Bad service. I am owner of two businesses. I already sold my old phone - had to ask it back.