Dead on Arrival - Dead on Service
<p>1.) Upgrade contract over the phone.</p> <p>2.) Device delivered and it doesn't work.</p> <p>3.) Call Centre - Confused at how to proceed, tells me to drop off device at my local Vodacom branch.</p> <p>4.)20th June - Return device to branch, I'm told that even though it's within 7days it must still be sent to be inspected and confirm that I didn't drop it in water etc... This will take 10 Working Days.</p> <p>5.)1 July - I receive no contact after 10 Working days so I go into branch and they tell me to hold on - I wait 45mins while they check if it is broken and they tell me I need to get a credit/refund and this will happen so I should return on Tuesday the following week.</p> <p>6.) 5th July - Arrive on Tuesday 4pm and told that refund/credit has still not been passed but will now contact me when this happens.</p> <p> </p> <p>Can someone please tell me what is going on and who or what needs a credit/refund for a device I received dead on arrival?</p> <p> </p> <p>I just want my tablet now! </p> <p>Terrible experience</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Update: July 6th 2016
Received call from Vodacom Support.
The refund request is with accounts and this will take a further 7 working days.
Bringing the total time from dropping off the dead tablet:
A ridiculous 25 Days - do you think this is fair?
Update: July 6th 2016
Received call from Vodacom Support.
The refund request is with accounts and this will take a further 7 working days.
Bringing the total time from dropping off the dead tablet:
A ridiculous 25 Days - do you think this is fair?
If I was Vodacom I would have got the courier to drop off a new tablet as it was within the 7day window and IF they determined that the fault was ours then added the bill to the account. I still don't understand why a refund must be passed on a contract when the device needs to be replaced?
If I was Vodacom I would have got the courier to drop off a new tablet as it was within the 7day window and IF they determined that the fault was ours then added the bill to the account. I still don't understand why a refund must be passed on a contract when the device needs to be replaced?