DJ
Danie J

1 reviews | Active since Jul 2011

12 Nov 2020, 08:03

Dead lady phone number haunting me

I changed my cellphone number a month ago as I was being harassed by a crazy stalker. I paid for the number change as it is on contract. Vodacom supp**** me with a recycled number that belonged to a lady who passed away. It was her birthday yesterday since I received 20 sms messages congratulating her and some condolence messages to the husband and Miway that wants to sell her insurance.

I called in and was told I can only change the number again in 3 months.

This is a moral dilemma since I refuse to use a dead woman's number for various reasons

Why if I pay for a new number do I get a recycled number ? I want a new unrecycled number please, Dont tell me the system does not allow it, I want someone that manages the system to sort this out and not someone being managed by the system

0
Replies (4)
Vodacom
Vodacom's reply12 Nov 2020, 08:52
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DJ
Danie J's update12 Nov 2020, 14:21
Reviewer Update
Good day

So for THREE MONTHS I must put my life on hold for Vodacom because your system does not allow changes. So in 3 months you expect me to redo all my banking apps, all linked profiles to the number and block numbers from companies I could be making use of after I paid you for a service that you did not fulfil since no one told me it would be recycled numbers ?

So South Africa beware..... this is Vodacom attitude. Take what you get , pay us and get lost....
DJ
Danie J's update13 Nov 2020, 20:38
Reviewer Update
Thanx Vodacom. After being a loyal client since when cellphones started in South Africa with Vodacom, I am now moving to another network. My red advantage package and over 2k spend a month is just as valuable to you like the person paying it, ZERO... Thanx for not giving a ****
DJ
Danie J's update13 Nov 2020, 21:30
Reviewer Update
Oh and PS... The next services I am cancelling is all my business lines and fiber. Another 25k per month anyway makes no difference to the big VodaCom....