aR
ant R
1 reviews | Active since Jul 2019
02 Sept 2019, 13:50
Dead Fibre connection
No Vodacom Fibre since 23 August when the fault was logged with them. Have sent daily comms to all the Vodacom channels I know of and still no connectivity or feedback or customer care or interest
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Sept 2019, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Sept 2019, 15:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply18 Sept 2019, 15:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
aR
ant R's updateReviewer Update
18 Sept 2019, 15:21Thank you- polite even if it took a while
aR
ant R's update18 Sept 2019, 15:21
Reviewer Update
Thank you- polite even if it took a while