Dead fiber connection

REF SR 190522-442 085 SR 190522-442 080

Good afternoon

Time: 13:46

Jason was at my residence this morning, said that the people that must activate the fibre/internet is in a meeting and that they should do this by lunchtime, this was also said to have happened yesterday, but then something about a reset came up and reconfiguration.

it is past lunchtime, 27 days later and the fiber is still offline.

can you please tell me what to do to get my fiber running, today!

I am tired of trying to follow up on who should do what when, as I have had no success as yet, this issue should have been resolved 27 days ago.

I would like to point out my frustration: the modem and fiber was installed 1st of June 2019 at this point 1st June 2019, this modem should have been reset and configured, It took me almost a month to get someone out to my house (Thank you Jason) including asking U2tel via emails and telephonic discussions (a few times) emails telling me people will call emails telling me how sorry you are only Jason has made the effort thus far (dated 26 June 2019), sure wish I had he's contact details 27 days ago. including logging multiple Vodacom calls them telling me the Nokia Mac is registered in another persons name them telling me that it has been escalated about 5 telephone calls later... them telling me that the installation was done in an incorrect way? However this has not yet resolved the dead fiber connection? The next time, say tomorrow, I will be packing up all the hardware and going to vodacom/vodaworld and giving them back their equipment and cancelling my 2 year contract on the basis of not providing a contractually promised service, this makes my 2 year contract null and void, I am sure other service providers would have been up and running already.

regards Peter...