Deactivation of E-mail address after upgrading of contract

<p>I upgraded my Vodacom Contact 3 weeks ago, on the 31st of January, I received an E-mail that stated that my Vodacom E-mail address has been deactivated. This is very strange considering that I have never requested any form of deactivation. I actually Renewed my contract the same way I have been doing with Vodacom for the past 20 years.</p> <p> </p> <p>I have called customer support a few times got transfered to various different departments including Activations and the solutions department it turns out that nobody has been able to solve the mysterious case of the deactivated E-mail from a valid contract user.</p> <p> </p> <p>This is my primary personal e-mail address and it is the one that Vodacom themselves have on their system for sending me my Invoice and any other communication so it seems a bit ridiculous that they would de activate it and not have any contingency plan for reactivating an accidental deactivation on a priority basis!.</p> <p> </p> <p>Zain.</p>