WT
Wilcken T
1 reviews | Active since Apr 2020
12 Jul 2021, 13:00
Deactivated Line
I am so disappointed with Vodacom, I have been loyal to this company for almost 10 years, and the only time I miss a payment they deactivate my line, and now I am unable to work, because I depend on the line to do my work & receive calls and use my data, WOW Vodacom. When I contact their customer service they tell me that the system is programmed to deactivate any line which the payments were not made. Who gives a system such a huge responsibility. This is so disappointing.
Vodacom I am unable to work, I need my line reinstated, you will get your money for the previous on the 20th of July 2021 including this month.
From a very loyal customer Wilcken Tusane
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Replies (2)
Vodacom's replyOfficial
12 Jul 2021, 13:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2021, 13:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2021, 09:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with a payment arrangement and unlocking of your lines.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with a payment arrangement and unlocking of your lines.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2021, 09:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with a payment arrangement and unlocking of your lines.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with a payment arrangement and unlocking of your lines.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,