1 reviews | Active since Jun 2013
Deactivated Account
My account was in arrears Sepember and October payment was missed, Vodacom called and I advised them I would make the payment today, as well as next months payment, i went to the Vodacom Store made the payment, the lady at the counter said after 20 minutes I should phone Customer Care and they will reactivate.<br> I call after 2 hours and was politely told the numbers have all been deactivated, should I want these to be activated, I must go to the Vodacom Shop and apply for reactivation, and pay R105 each for each SIM, seen as I have about 6 contracts linked this would mean 6 x R105 each for the sim, and then i was told the customer service will decide if they will reactivate. I advised them the account was only 60 days in arrears, surely 90 days should be the deciding factor to deactivate. Also why did the consultant yesterday not advise me that the accounts is deactivated, he said you can use your account as normal once you pay, the lady at vodacom store never mentioned deactivation. So my question is when was this in fact deactivated, was it after i paid this morning, why would Vodacom want to ***** a further R700 from me. Where is the copy of terms and conditions that i Signed???
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
