1 reviews | Active since Sept 2017
I have been with vodacom for as long as I can remember I have top up lines with them. Last year I decided to apply for a top up data router well they delivered but to my surprise they debited above 2000 rands from my account which I queried with them only to find then signed me up for an open pine which I hv never app**** for. I took the matter up to my lawyers since vodacom refused to refund nor change this contract they called me several times telling me they were going to refund and change the line but up to this far they have never changed anything. On the 1st of April 2018 they credited my account with 2 gigs of data as usual bt to my surprise again the data was depleted on the 3rd which is unusual and frustrating. I called them bt their Consultant by the name of Zandile told me she can't view my account on her side because I have an open line. I mean how pathetic is that Vodacom cant view and assist me from their call centre more over she offered to advance me with some data so I can log on to my vodacom account and view it for myself. At the end she never assisted me with anything. Vodacom why do you have call centers if you can't service us. Iam ****ed really and disgusted I regret ever associating myself with vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Lunga,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
Good day Lunga,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
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