Daylight ******* - *****ulent service provider

I contacted Vodacom before my data contract ended to request a conversion to prepaid. I sent an email to the address listed on their own statement but received no response.

When I called, I was advised to wait until the contract ended to convert. I followed instructions. My monthly bill was R280 (contract taken on black Friday), yet my final bill was over R1000. According to Vodacom, this is because data was “allocated” before the contract ended and was charged at the normal price not discounted contract amount - something I never agreed to, and definitely didn’t authorise.

To make matters worse, every time I call to query this charge, the call conveniently gets cut off.

I have done my part as a responsible customer — communicated in advance, followed up, and queried the charge. Vodacom has failed to respond via email, given contradictory call centre advice, and is now charging me almost 4x my usual amount without justification.

I am demanding that this charge be reversed and that someone actually takes accountability for their miscommunication and billing failure.

Multiple people had this experience with Vodacom (they are *******). Furthermore i had issues where the internet was extremely slow in one month and non-existent for another month (not working at all) - no apologies or reimbur*****t despite me having to buy data from another service provider during those months.