MI
Mohamed I
1 reviews | Active since Jan 2012
18 Apr 2023, 08:27
Daylight theft- data vanished after purchasing
I bought my 30-day 1GB 2-3 days ago as my usual practice to keep me connected whenever outside my wifi zone (wich is very uncommon). I've done this many many times and usual the package will last 15-20 days (depending on what used).
This time the data bundle disappeared 2-3 days after purchasing? I don't steam YouTube with data? I don't update App store with data? I don't even beam my data as Hotspot? As I filter the usage in order to ensure all heavy traffic can only be done via WiFi ( as mentioned I am covered nearly 24-7 with high-speed fibre)? This is daylight theft Vodacom!!!
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Replies (2)
Vodacom's replyOfficial
18 Apr 2023, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2023, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Apr 2023, 13:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2023, 13:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,