Daylight Robery

Good day

I writing this email with deep sadness and disappointment, today is the 1st of June and I was excited early in the morning as I was expecting my R175 monthly airtime from Vodacom, unfortunately after I purchased WhatsApp ticket for R35 I checked my balance and I found that I have no airtime left, I have contacted Vodacom customer care earlier this morning on 082 135 time 9:47am though it took me almost 30 minutes for my call to be attended too and the Consultant "Loyiso" was not willingly to assist me nor caring for me, it seem unprofessional and ********* as I trusted Vodacom for years now and I took 4 devices from Vodacom in the past 3 years. Funny enough that Consultant told me that I was subscribed to some few things that I have no ideas of and he said my device has problems as there was background Applications that chew my airtime since last night from 12AM until 4am, and I am not in this "out of bundle thing".

To cut the long story short please I need refund on my cellphone as per our agreement and I believe that I have not breached any terms or the contract between me and Vodacom. My Details are as follows:-

Cell No: ***

Your convenient assistant will be highly appreciated. Thanks

Kind Regards

Phemelo Matabane