MS
Munene S

1 reviews | Active since Jul 2011

16 Mar 2015, 09:02

daylight roberry

I have a contract with vodacom that was taken in April 2013, i started paying for the phone in May2013, To my understanding the agreement was that i pay for the phone for 24months (i have a copy of the agreement), i phoned the call center on Friday to find out the last payment for my phone and the lady i spoke to by the name of Andy told me that the last payment is in July, meaning that the payment has been extended to 26months. I refuse to pay for 26months as this WAS NEVER AGREED UPON and quiet frankly i cannot wait for this contract to end. I will not have any deal with Vodacom in the near future because of this mirepresentation to this contract. I have been a oyal customer for 5 years and this is the thanks i get.

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2015, 11:51
Official
Hello munenes,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,