1 reviews | Active since Oct 2012
Daylight Roberry
I took a contract with Vodacom on the 25th of Jan 2013 and i was given a pro-rated airtime and also debited for half a month, and then from February 2013 i received airtime on the 1st of each month starting from february 2013 and then i would get debited on the 25th monthly. To my understanding is that the contract was supposed to have been completed by December 2014 that was when i should get the last debit. but i am still debited on January 2015 and when i called Vodacom to ask about this i was advised that there's still a debit of February that still need to go through. so now m failing to understand if this is still a 24 months contract or it has been changed without my knowledge to 26 month. and the worst part is that they say i need to call after the debit on February to cancel the contract, so how is that even possible when i got a 24 month contract. how can i call to cancel the contract after the term has elapsed? i thought Vodacom as a large brand that it is should know better, i dont need to call anyone, the term has elapsed so let it be
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
