kK
karliendev K

1 reviews | Active since Jun 2016

04 Apr 2018, 15:09

**************** - Vodacom keeps Billing after account has been closed for 6 months+

I reported my Vodacom 3G Device as ******/Missing in September 2017, and subsequently CLOSED my Vodacom Mobile account 09/2017. There has been no activity on theis (Closed account for 6 months) but Vodacom suddenly started Billing me via Debit Order for the last few months - even though I have NOT been a customer since Sept 2017; I have NOT had a Vodacom 3G Device and no active account since 09/2017 ? This is **************** - I demand an explanation and a REFUND of the money you are taking *******ly from my account!

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2018, 15:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team