**************** paying for internet I do not have.

I am absolutely spent trying to get assistance from the vodacom fibre contact center. Since the installation of my fibre line with vodacom dated (1st June) I have not had internet at all. I have made calls to *** everyday single day since the 1st June for assistance with getting my internet in order, to date I have not had any luck. Ive been advised that my complaint will escalated and 'someone' will contact me with feedback. to date I have not been contacted regarding my internetless fibre line. I however have made calls every single day since then, which has proven fruitless. Ive even given up on fixing the line and asked for my fibre line to be cancelled instead as I refuse to be billed for something I have not used. I was then told that I must give a 30 day notice before cancellation and I will HAVE TO PAY FOR THE MONTH OF JUNE as my line is active (with no internet). I told the agent that I refuse to pay for something I did not use, Yet again my complaint was "escalated and someone is going to get back to me". Since nobody has bothered to contact me or sort my internet out, I have resorted to Hellopeter. Hopefully this complaint wont prove fruitless and maybe I will get lucky and someone from vodacom will contact me to assist.