LP
Lethagile P

1 reviews | Active since Oct 2012

02 Jun 2016, 12:56

**************** (overcharging on data)

<p> I was billed R4824 for my 2 gigs contract wich is R109 a month. This is despite the fact that I have put a cap of R200 on my account, and that I do not even use the device often to have used that much data. I am comparing this to my other device which I use everyday and also use lot of social media but on that I usual use about 1.5 gigs.</p> <p> </p> <p>Vodacom also told me I will receive sms when I'm 50% and 90%, and I did not receive any.</p> <p> </p> <p>I do not even receive my email statement which I've set a long time ago, everytime I call them and tell them that I dont receive email, I get a standard response of your email address is configure and you should receive your email statements. But yesterday the other consultant told me Vodacom has problems sending emails to gmail...seriously....</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Jun 2016, 11:53
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team

Best regards,

LP
Lethagile P's update20 Jun 2016, 08:55
Reviewer Update

I am still waiting to get a resolution on this issue from Vodacom. They say calls are recorded, but now they can't find recordings? hmmmmm