MS
Moeder S

1 reviews | Active since Jan 2015

27 Mar 2017, 23:06

**************** of airtime/data....

<p>I recharged my phone with R110 airtime voucher, of which R11 was taken for the advanced airtime made earlier in the day. R99 was left and I bought R3.00 for a 10MB data. Read few WhatsApp messages and the calls I made were from the Just for you minutes I bought earlier in the day. My argument is were would all this airtime have gone to? On the 26th of February I had the same problem whereby airtime of +/-R200.00 vanished like nothing, on the day I called Vodacom customer services twice. One call center operator told me that I'm using an expensive phone hence the HIGH usage of data,I told her it's about 10 months using this phone and never had problems like this. On the 27th of February I got feedback that there was nothing wrong on their side, I lost that airtime coz I used it. Cool I left it that, they added 250 MB data onto my account and I think some R29.00 airtime. Today the 27th of March exactly a month ago I have the same problem and Vodacom says there's nothing wrong???? Then there's a ghost somewhere targeting Vodacom customers and I'm not the only one with this proble. Vodacom better find the problem or else I'll go to another service provider, the sooner the better. I can't work for Vodacom recharging like I'm buying bread now! It's such an inconvenience 2 minutes you have recharged the next minute you on 0

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Replies (2)
Vodacom
Vodacom's reply28 Mar 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Apr 2017, 12:03
Official

The reported instance has been reviewed and addressed,

Please refer to our reply on this regard.

Vodacom Consumer Website Team