**************** Malelane Vodacom
<p>I know how vodacom contracts work..... Firstly I am fine with the fact I had to pay R105-00 for admission fees to activate my Contract.... Upon purchasing a New laptop a week ago....Additional Fees has been deducted with my banking account with no specific description before even the first payment is due, secondly I had to go back 2 times because the sales consultant at first gave me the wrong Laptop, upon receiving thr correct laptop my router already had a sim inside and NO WINDOWS.... Which I had to go and Pay installment of R1000 of an older Windows program version 2013.... <br />And lastly I am only receiving 2gigs of data Instead of 4gigs of data with package..... And I did not receive the correct router as it has been "discontinued"</p> <p>Is this a joke or ****************?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Stephanie,
The matter has been escalated to the store manager.
Regards,
Cassandra
Dear Stephanie,
The matter has been escalated to the store manager.
Regards,
Cassandra
Good day,
To whome it may concern at the franchise.
I received a call of the Techincian shouting at me for reporting the incident.
For further information, I would not answer my phone if this is how to matter will be addressed.
I would like not only the ***** incident to be handled but receiving incorrect data, additional itemised billing and paying for NEW goods but receiving second hand modems with already inserted sim devices..... etc.
I am a loyal vodacom customer ever since I had network, I would expect a professional mannerism as this is effecting my money upon service delivery.
Good day,
To whome it may concern at the franchise.
I received a call of the Techincian shouting at me for reporting the incident.
For further information, I would not answer my phone if this is how to matter will be addressed.
I would like not only the ***** incident to be handled but receiving incorrect data, additional itemised billing and paying for NEW goods but receiving second hand modems with already inserted sim devices..... etc.
I am a loyal vodacom customer ever since I had network, I would expect a professional mannerism as this is effecting my money upon service delivery.