**************** from Vodacom

I phoned the Canal Walk branch just before Black Friday to upgrade mine and my fiance's phones. The package we asked to upgrade to was the Flexi 175 which came to 750p/m for 36 months.

When we came in later that evening, Sales consultant, Ashley, had already drawn up all the paperwork and it was ready for us to sign. He explained to us that the amount we were signing for would only come off at the end of December. He did not say that it would come off twice (for both phones).

At the end of December R2 500 came off which was more than double the amount we signed for. We immediately returned to the Canal Walk branch on the 31st of December, where we spoke to Ashley and Manager Abdul who admitted to giving us the wrong contract to sign.

They then said he would swap our contracts over from the 7th of Jan when the area manager returned from leave as they said they couldn't start the transfer until he returned.

They said that the money would reflect back into my Fiance's account after the transfer had gone through and that at the end of the month when the new contract amount comes off we would only have to pay the difference.

We did not hear from anyone regarding updates until yesterday when I had to phone to get any information. I was then told that it would be coming off AGAIN as the more than doubled amount and that there is nothing they can do. We have been fighting this matter since yesterday and spent tons of airtime trying to get through to the branch, where no one EVER answers the phone.

We are shocked at the help and service we have received. It is not acceptable that this got left so late as we gave a month prior to the next debit order to get this resolved. Disgusting! and Shocking! service.