1 reviews | Active since May 2016
**************** from the best con artists on the market
<p>Reference: 1- ********** ********** </p> <p>I was contacted by an agent yesterday to migrate me to a higher package. She said that the package would cost R809. I then thought, why the hell not, as that is what my current package costs. I checked my current bill, and it is now double!! This is unaccapetable. I request that you check my voice recording from yetserday, where I asked the agent numerous times if it was ONLY going to cost me R809 monthly and she said yes. Obviously some serious communication s****s lacking here, as I am being charged double. </p> <p>I was told that I could cancel this migration at any point, which I called to do this morning after seeing the amount I have been billed. I called to cancel this morning and I was told that I cannot do so?? </p> <p>This is ****************. I want to be fully refunded. I want the migration cancelled. I am so upset with this service. In fact, if this isn't sorted, don't be surprised if I look at another service provider! And after being with vodacom for many years. I am truly flabbergasted. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
