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zmbredenkamp Z

1 reviews | Active since May 2016

28 Feb 2017, 12:15

**************** from the best con artists on the market

<p>Reference: 1- ********** ********** </p> <p>I was contacted by an agent yesterday to migrate me to a higher package. She said that the package would cost R809. I then thought, why the hell not, as that is what my current package costs. I checked my current bill, and it is now double!! This is unaccapetable. I request that you check my voice recording from yetserday, where I asked the agent numerous times if it was ONLY going to cost me R809 monthly and she said yes. Obviously some serious communication s****s lacking here, as I am being charged double. </p> <p>I was told that I could cancel this migration at any point, which I called to do this morning after seeing the amount I have been billed. I called to cancel this morning and I was told that I cannot do so?? </p> <p>This is ****************. I want to be fully refunded. I want the migration cancelled. I am so upset with this service. In fact, if this isn't sorted, don't be surprised if I look at another service provider! And after being with vodacom for many years. I am truly flabbergasted. </p>

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2017, 13:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team