MM
Motho M
1 reviews | Active since Mar 2009
12 Oct 2019, 09:14
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My contract expired in October 2018 and my sim was converted to prepaid. Two weeks back I was ****** in Polokwane and my cell phone taken. I went to Vodacom to do sim swap only to be told that I need to pay R60 because my sim is still contract. How on earth could that happen, I personally called Vodacom to get my sim cha to prepaid when my contract expired. Why must I pay R60 for Vodacom's incompetence. Yesterday I was forced to buy a contract sim, I want my money back and my sim to be charged to prepaid with immediate effect. My number is ***
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Vodacom's replyOfficial
12 Oct 2019, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Oct 2019, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 12:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Oct 2019, 12:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team