1 reviews | Active since Oct 2016

06 Oct 2016, 10:54

**************** By Vodacom With No Shame!

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">I have a current Smart package. <br />I've been with Vodacom for almost 11years exclusively.<br />My wife, son and daughter cells and tabs are on Vodacom.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">You can obtain 1GB data via *123# for R29 @ 250MB ... Given 1GB for R116</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">You can obtain 2GB data via own device contract R109 x24 months</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">You can obtain 1GB data via My Vodacom app for R149 once-off</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">I need someone to explain to me how Vodacom can have the audacity to charge a loyal contract customer for 1GB ,over on his monthy spend, R889.49 (R1014.02) ... Approximately 999.32% inflated.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">How can Vodacom justify doing a contract customer in in that manner? How do you guys live with yourselves?</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">This is a prime example of how a contract customer will migrate to an alternative provider. Do you WANT to drive customers away?</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">I'm restraining myself for using words that better describe the situation.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">Guys, this is stupendous, outrageous, I cannot afford this. I'm better served going pay-as-go, but it would definitely not be with Vodacom.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;"> </p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">Currently awaiting response ...</p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team