**************** By Vodacom With No Shame!
<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">I have a current Smart package. <br />I've been with Vodacom for almost 11years exclusively.<br />My wife, son and daughter cells and tabs are on Vodacom.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">You can obtain 1GB data via *123# for R29 @ 250MB ... Given 1GB for R116</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">You can obtain 2GB data via own device contract R109 x24 months</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">You can obtain 1GB data via My Vodacom app for R149 once-off</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">I need someone to explain to me how Vodacom can have the audacity to charge a loyal contract customer for 1GB ,over on his monthy spend, R889.49 (R1014.02) ... Approximately 999.32% inflated.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">How can Vodacom justify doing a contract customer in in that manner? How do you guys live with yourselves?</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">This is a prime example of how a contract customer will migrate to an alternative provider. Do you WANT to drive customers away?</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">I'm restraining myself for using words that better describe the situation.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">Guys, this is stupendous, outrageous, I cannot afford this. I'm better served going pay-as-go, but it would definitely not be with Vodacom.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;"> </p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** px;">Currently awaiting response ...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
