**************** by Vodacom

Vodacom started charging me “general Services” costs that they cannot explain. I raised a query with them. The first response was that I called 0800 and 086 numbers, and that those numbers are not charged from my allocated contract minutes, i.e. they are charged separately. I raised another query as I was not happy with the feedback. I have been calling the said numbers for the past 20 years that I have been with Vodacom, but I have never had such charges. They sent me an EDR that is supposed to show the charges, but those charges do not reflect. The 086 number appears over 8 times, but only one line has a R5 cost to it. The number is also listed as a “Normalised Dialled Number”. How is it then charged as a “General Service” cost? An agent from Vodacom, named Fatima Isaacs, sent me a text feedback, stating that the outcome remains unchanged, I was charged correctly.

I spoke to an agent at the solutions department, after finding Fatima’s feedback senseless, and was told the “General Services” are subscriptions, not 0800/086 numbers. I told her that I do not have any subscriptions. Her alternative explanation was that I used a *120# service, but this I also refuted, as I do not use that service. The only service I use, from time to time, is Vodacom’s *123# service. She told me that that service does not cost me a cent. She advised that I request an “itemised billing” at R17 per page. I find this ludicrous. I call in to query charges, that they can’t explain, to my invoice, but I must pay to prove that I have not used the service that they allege that I have used. I feel ****** by Vodacom. They can attach charges to my invoice willy nilly and I should pay them additional money for them to explain themselves.