TM
Thulani M

1 reviews | Active since Nov 2013

30 May 2018, 09:38

**************** BY VODACOM

In 2016 I took a 2GB at R109 monthly Data contract account number NA060930-8, Mobile sim number ********** 364 with Vodacom, all went well, until November 2017 when I was told I owed R5603.80, I requested for cancellation since it was then running Month to month but they refused told me I owed R5603 which they told me to settle before the account can be cancelled, in December 2017 again R4534.60, January 2018 R9203.94 and then 23 January 2018 R30231.65, now amount standing at R49455.99 I asked questions regarding how they got to the amount but they just say I am liable to that amount, and I must pay it up else they will BLACKLIST me, now I'm trying to buy a car but all my applications are being Declined, I obtained a TransUnion report showing all my Debts, No Judgements but that R49455.90 Vodacom is in that report, but VODACOM is behaving like a LOAN SHARK, they are trying to BULLY me into paying the amount they cant Investigate the account and explain or Correct their Billing fault, I contacted them via their customercare 082111, spoke to a few different people, I tried Twitter still no Joy, Now I'm getting SMSs from VVM Debt collectors saying I must make arrangements to pay, Where is CustomerCare focus when they dont investigate such an OBVIOUS error or even possible *****ulant data usage in this account?

0
Replies (1)
Vodacom
Vodacom's reply30 May 2018, 09:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,