SD
Shaheed D

1 reviews | Active since May 2015

20 May 2016, 09:15

**************** by Vodacom

<p>Vodacom has deducted thousands of Rands from my account for “content services” or “wasp” services that I have no knowledge about and have never used or subscribed to. Apparently Vodacom has given itself the right to deduct money from my account under the instruction of a third party that claims I subscribed to a service I’ve never used. Vodacom cannot furnish me with any evidence or proof that I subscribed to such as service. This must surely be ******* because I have never authorised Vodacom the right to deduct third party transactions from my account with them. Despite every effort to resolve this through contacting the call centres the matter is still unresolved. If they do not refund me for these unauthorised charges I will take them to the small claims court and resolve it there!</p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:17
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,