**************** - Brought to you by Vodacom

This morning, I loaded R100 airtime. As soon as I loaded my airtime, I went to go check my balance. My balance stated R57.07 (which includes the R6.07 I had already had in credit). I had sent Vodacom a message showing them my proof of purchase, plus my balance statement which you can clearly see the SMS stating my purchase and the balance shown 2 minutes after purchase. Not a single call was made between these times. Vodacom then stated that I needed to dial *135*997# and screenshot the outcome. I had sent them the screenshot which stated: "You are currently not subscribed to any services" . They then asked that I SMS "Stop All" to 31050, the automated message said "your request to unsubscribe from all content services has been received and will send a confirmation of stopped services" received nothing, as there is no subscribed services from my side. Since then, I've been ignored and I have not heard back as to a reasonable explanation, nor a refund. This is not the first time I may add, and each time this happens, I am using the very little airtime that you 'given' me to sort out an issue. Going to their Facebook page, you can see pages of comments with people who have had or are experiencing the same issue. Its pure ****************. And the worst part of it all, is getting ghosted when they cannot explain why you are not getting what you paid for. If its not airtime they are *****ing, its data. Where is it acceptable, anywhere in the world, to take hard earned money from people and not deliver. How can you charge so much more for your services, more so than compared to the rest of the world, and have this kind of service. You charge like you are the Woollies of cellphone industries, but your giving me the PEP type of quality. Goodbye Vodacom, I'm showing my business with my feet and taking my heard earned cash somewhere else.