**************** - Billed for 2 packages on the same contract. Useless call centre!

<p>I cannot begin to explain how frustrated I am with you. </p> <p> </p> <p>I upgraded in March from Smart M to Smart S. You have now taken a debit order for both in one month and have even added a pro-rata amount for the Smart S for March. </p> <p> </p> <p>I have now been told by your call centre that I upgraded early and will be billed for the remainder of the Smart M contract along wiht the new Smart S package and that it was my mistake as I did not phone in to query this. I made use of YOUR website which should make this clear if this is the case. I am sure NO ONE would upgrade knowingly if they are going to be billed double for another 3 months!</p> <p> </p> <p>Now I am asking you, why do you TELL ME that I can upgrade if this is the case? How does this make sense? Also, how can I be billed for 2 different packages in one month and then as a cherry on top add a pro-rata fee for the 1 package even though you have already charged for this?</p> <p> </p> <p>This is ****************! I will not leave this here and will not pay you another cent until this is settled. Never in my life will I sign another contract with Vodacom!</p>