NH
Nokubonga H

1 reviews | Active since Oct 2021

29 Oct 2021, 16:36

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I took a contract with Vodacom for 2 routers in 2017 was charged for the routers as well as the data. The contract ended in 2019 but was still charged for the routers to this day. I took a second second contract in 2018 with a single router and the contract was suppose to end in 2020 but was charged for the router to this day. There was another device I was charged for that I didn't own or have. Called Vodacom to get everything sorted and was given credit on my account as they couldn't return the money to me! I was charged R150 per contract for a call that I received only one of to do an upgrade. Now I'm receiving smses saying my services will be cut off cause I haven't paid but I have credit in my account of more than R5000

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Replies (1)
Vodacom
Vodacom's reply30 Oct 2021, 09:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team