PS
Pamela S

1 reviews | Active since Jun 2010

03 Oct 2016, 09:37

**************** and horrible service

<p>- I took out a contrat with vodacom. the device was delivered timeously but my number couldn't be activated for 3 weeks for a reason I couldn't understand. after calling their call centre almost everyday I was connected last week. without notice by the way :-(</p> <p>- I was allocated with 1 gig data which was apparently supposed to be for setting up my phone at the time my phone was not activated, which meant I couldn't use it. since my number was only activated 2 days before month end, I lost out on the data and I have to set up my phone with my own data. </p> <p>- I tried to call the call centre to voice out my frustrations and to see if there's recourse or solutions, the system blocked me out automatically saying I have reached the number of times allowed to call the call centre. I was calling to follow up on issues they neglected to follow up on and now I'm told I have to pay for calls that I make to the call centre? that's obsurd.</p> <p>- The cherry on top is now the fact that I cannot see my callers. eventually I make the call I was charged for to Vodacom to find out what the problem is. I am told. ' O sory Mad'm, you must pay an additional R9 to have caller ID enabled" :-(</p> <p> </p> <p>Its bad enough you charge R2 per MB that cost 45c with other Network providers, but now you want to charge me for a service that I am acually supposed to get for free. I have had it with your nonsence and misrepresentation. You can't hide a service from me and leave me with the assumption of enjoying it's benefits and then make me to pay it under duress. That's ********.</p> <p> </p> <p>Please cancel my contract and collect your devices. </p> <p>You're ripping people off</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PS
Pamela S's update05 Oct 2016, 12:01
Reviewer Update

since I didn't get my call back. I took the liberty of yet again following up. I have been on hold for the last 20 minutes in counting. Awesome service ha.

I need my contract cancelled asap.

I can't deal with all this incompetence.