1 reviews | Active since Jun 2010
**************** and horrible service
<p>- I took out a contrat with vodacom. the device was delivered timeously but my number couldn't be activated for 3 weeks for a reason I couldn't understand. after calling their call centre almost everyday I was connected last week. without notice by the way :-(</p> <p>- I was allocated with 1 gig data which was apparently supposed to be for setting up my phone at the time my phone was not activated, which meant I couldn't use it. since my number was only activated 2 days before month end, I lost out on the data and I have to set up my phone with my own data. </p> <p>- I tried to call the call centre to voice out my frustrations and to see if there's recourse or solutions, the system blocked me out automatically saying I have reached the number of times allowed to call the call centre. I was calling to follow up on issues they neglected to follow up on and now I'm told I have to pay for calls that I make to the call centre? that's obsurd.</p> <p>- The cherry on top is now the fact that I cannot see my callers. eventually I make the call I was charged for to Vodacom to find out what the problem is. I am told. ' O sory Mad'm, you must pay an additional R9 to have caller ID enabled" :-(</p> <p> </p> <p>Its bad enough you charge R2 per MB that cost 45c with other Network providers, but now you want to charge me for a service that I am acually supposed to get for free. I have had it with your nonsence and misrepresentation. You can't hide a service from me and leave me with the assumption of enjoying it's benefits and then make me to pay it under duress. That's ********.</p> <p> </p> <p>Please cancel my contract and collect your devices. </p> <p>You're ripping people off</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
since I didn't get my call back. I took the liberty of yet again following up. I have been on hold for the last 20 minutes in counting. Awesome service ha.
I need my contract cancelled asap.
I can't deal with all this incompetence.
since I didn't get my call back. I took the liberty of yet again following up. I have been on hold for the last 20 minutes in counting. Awesome service ha.
I need my contract cancelled asap.
I can't deal with all this incompetence.
