**************** and abuse

What type of monopoly is this? Send snotty SMSs demanding payment for kamstig arrears but no account has been emailed to me. Can't even respond to the SMS to enquire abt their allegations. Then monies deducted from my account this morning. Without my authority and still no account. This is theft. How can you take monies without providing customers with an account and an explanation. Plus I am still waiting for a response to a service request from last week regarding their consultant not allocating the 5 gig data bundle to the number I requested. I was ignored and they gave a new number, which I did not request nor know. **************** and abuse. Went to a branch and could not be assisted. Their processes and customer service sucks. Debit orders will B reversed