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Brett A
1 reviews | Active since Mar 2021
07 Jul 2022, 11:44
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Imagine taking out a 2 year contract with Vodacom and being informed of the price of it by the Vodacom consultant, only for it to increase by 10% a couple of days later. After countless calls to various Vodacom departments and them also not getting back to me as promised, the only response I have gotten is that there is nothing they can do. I guess Vodacom can just increase rates of contracts at any point in time and to any amount! What's the point of even signing a contract then. ****************!
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Vodacom's replyOfficial
07 Jul 2022, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2022, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Brett A's updateReviewer Update
07 Jul 2022, 13:15I signed a contract at the end of May and then a few days later it went up by 9%. The consultant did not inform me of the impending increase. It's ********* the way you did this and thus not acceptable! Are you not able to do anything about this?
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Brett A's update07 Jul 2022, 13:15
Reviewer Update
I signed a contract at the end of May and then a few days later it went up by 9%. The consultant did not inform me of the impending increase. It's ********* the way you did this and thus not acceptable! Are you not able to do anything about this?