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I have been a Vodacom users for as long as I can remember. I have always been very happy being a client and service that I received.

But my experience over the past 2 months it has put me in a very negative place with using the company.

I have been on a Vodacom Data package 10 day and 10 night owl on contract. Two of the data contracts I have had to be renewed. I consultant from Vodacom phoned me and told me I was due for an upgrade. She then explained that I will still be on the same contract receiving the same package but I will pay less for the same package. Which to me sounded super amazing as in the time we living in we all need to save money where we can.

So just to go back to my old contract that I had with vodacom, I received 10 day and 10 night. At work I have no wifi which means I run my data whole day. On my old contract I would: Instagram, WhatsApp (chat, call and video call), check emails, go onto google, play dstv on the app for my daughter in the car and play games. My 10 gig package would see me through the month.

Last month my contract was renewed, 3 days before the end go the month my data run out, but I did not think anything about this, as my wifi at home is giving issues, as I was working from home I had to hotspot from my phone a few times to check mails and things, I had more WhatsApp video calls, as my granny past away and my mom being in JHB I was talking to her more often.

I then loaded my account with 200MB as it was 2 days before the end of the month, it run out on the same day, I loaded a 1GB and it was out before 10 the next morning, I loaded another 1GB and was out within an a few hours. I did not do any of the mentioned things I usually do when I bought the data. So I called in to vodacom, the guy who helped me told me that I was live streaming and I don't know what else, which was not the case as what would I be live streaming on my phone being home. Was not very helpful what so ever.

So on the new month I received my 10GB and I also have Vodacom Ticket WhatsApp 301.77MB which I was forced to buy when I bought the 1GB on the *135# platform, I have a bonus 5GB Video Ticket 4.63GB, my night owl 19.89GB. We are on the 11th of the month and my data is 1.44GB from a 10GB days. Which makes no sense because I have no switched off a lot of the apps and I am not doing nearly as much as what I usually do on my phone as I want to monitor my data usage. So I phoned Vodacom callcenter again, the guy assisting me asks me what I do on my phone that uses data? So I told him emails, WhatsApp, instagram and google which I suppose most ppl do on there mobile phones now a days. So the guy says to me that, it is possible for a person to use 10GB in one day on there phone, well probably not impossible but I doubt in my case, he ten tells me that Instagram and WhatsApp uses a lot of data as it uses data every time someone post something even when I have not even viewed it. Then he continues to ask me what phone I use, my response, was Iphone. His responds, Iphone uses more data then any other android phone. At this point I lost it, I have always been an Iphone user and I have never used more data because I have an Iphone. He then also told me to download a data manager on my phone to show me how much data I use. So the data manager and the vodacom app don't show the same data usage balance!!!

So my question is now, so I used an Iphone on my old Vodacom contract, for: Instagram DSTV Gmail WhatsApp (call, chat, video call) Games (which is not online but uses some data) Google Shopping apps

and I made it through the month on my data package.

My contract was renewed, paying less for my contract, not doing half of what i use to do on my phone due to my data being used up in just 11 days.

So my question now is, I get the same package as before with a extra 5GB video content added and I am paying less. My data usage all of a sudden doubles, so in order for Vodacom to make up the loss of the payment cut, I use a lot more data and have to top up more meaning I am buying a lot more data then before.

I feel like this is day time ******* and Vodacom is selling the same package for less money but somehow my data does not last!!!! MAKES YOU THINK RIGHT!!!!

So can not change service providers as I am bonded to a new 24 month contract not only on one data package but two!!!! In all I have 3 data contract with Vodacom, my husbands is due for an upgrade soon but thinking if it will be worth it, maybe consider porting his number to someone who does not feel one thing but we end up paying more in top payments.