**************** - A -1000 rating should come into effect here

Ever since my Nokia 3310 in high school, my network provider has been Vodacom. That is more than 20 years of service I have given to them and I have been ****** from as thanks.

A little background: I have had the same contract for the past 12 years. I receive R315 airtime and 1 gig of data per month. (There have obviously been variations of this contract since then.) I previously used a Blackberry; where my airtime and data would often run into the next month and I would have airtime of up to R700 if not more. The data was always a little bit tougher to manage because of videos etc. but the fact remains is that for all this time with the same contract more or less, I somehow cannot keep any money on my phone? My contract has since been increased to R350 airtime and one gig of data.

The point of the matter is: In 2017, Vodacom has an incident where everyone had data and airtime go missing. Ever since then, I have had my airtime and data go missing 3 times?!?!?! That is over R1050 in the last 6 months and each time they tell me it is internet usage?!?!?! AND... I have had the same phone for more than 2 years at that time. Now, why haven't I had this constantly? They say they will investigate but they explain everything to you over the phone... Sorry, I DO NOT TRUST ANYTHING ANYONE IS TELLING ME. How can I? What they are telling me is nonsense and IMPOSSIBLE because I am the user of that phone.

I have the same phone for about 3 years, which is 36 months... for 32 out of those 36 months I was capable of managing my phone perfectly fine. Since June last year, I have had this incident happen a total of 4 times and I am expected to be calm and controlled when I know who is *****ing from me and they say there is nothing I can do about it?! R1400 was taken with R149 being given to me to keep me quiet... which did actually because all i wanted was to be able to used my phone and the way it was intended to be used. I can manage to use R149 of data or airtime when they reimburse me but cannot seem to hang onto my R350??? To top it off each time they tell me they cannot actually reimburse me... but they do?

I cannot imagine how many people they are doing this to and getting away with it because no one has the energy to take it further. The millions they are pocketing and blaming "INTERNET USAGE"? I know for a fact that they are doing it to other people and they are still able to function.

Message to Vodacom: Well, You have chosen the wrong person to catch on this BS with! Is this ethical business practice for Vodacom? If this problem is not resolved by 14 February, I WILL be laying a charge of theft and ***** at the police station. I have had enough and ENOUGH IS ENOUGH!!