1 reviews | Active since Jul 2014
For the past two months I have been having a problem with my cellphone bill and have continuously complained to Vodacom about my bill. I put a R1000 limit on my account so as to ensure that I wont be charged adsorbent amounts. Last month before I went overseas for a month I informed Vodacom to find out the charges etc. I did not use my mobile data and had it switched off as I used the free wi-fi provided by the hotel. In Spite of me putting limit to my account I was charged approx R4300 and called them. Then when I got back to SA they said I had another balance of R3300 and suspended my contract. I still have free minutes and data and they have been giving me the run around day after day. I am very very unhappy about the customer care I received from the branch at Lakeside whose manager did not even want to speak to me. When I eventually got an itemized bill the amount of Mbs did not even reflect only showing the total right at the end. This is absurd and I will warn anybody not to open any contracts with a company as scrupulous as Vodacom.
Best regards,
Best regards,
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