MC
Mlungisi C

1 reviews | Active since Dec 2011

04 Feb 2020, 09:21

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I had a contract with Vodacom and it was suppose to end in Jan 2020 last year Nov informed them that when my contract end I want my numbers to converted to prepaid, that was never uploaded into their system. Feb 1 they made an allocation of R150 worth of airtime on both my numbers and the bill that I was suppose to pay in Feb came to R354.90. Informed them that I'm not will to pay for something which I did not request they took the allocation for Feb and also my airtime that was left from the previous month worth about R120 and I want this airtime since I had paid for it and they have no right whatsoever .

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2020, 11:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team