WK
William K
1 reviews | Active since Oct 2017
16 Jul 2022, 23:07
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Good day.
I am honestly not happy with Vodacom service I lost my phone and wanted to do a SIM swap .I bought a new SIM card and called the call center few weeks back and I was told I must go to a Vodacom store to do the SIM swap as I can't do it over the phone,this Saturday I went to a Vodacom store in qandi square were I was told I need to pay R70 to do a SIM swap.I mean honestly why must I pay so much for doing a SIM swap on a prepaid SIM.
Can I please be helped in getting this fixed. This is **************** . Can someone please contact me on ***
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Replies (2)
Vodacom's replyOfficial
17 Jul 2022, 16:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2022, 16:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WK
William K's updateReviewer Update
18 Jul 2022, 09:41I will like to thanks Phendula NCaphayi for the good help he offered on Sunday in assistance to my SIM swap.may Vodacom employ more people like him
WK
William K's update18 Jul 2022, 09:41
Reviewer Update
I will like to thanks Phendula NCaphayi for the good help he offered on Sunday in assistance to my SIM swap.may Vodacom employ more people like him