1 reviews | Active since Jun 2015
Yesterday I had R20 airtime. I bought the 100mgs for R10 that normally lasts me a day. I then got n text from Vodacom letting me know that I have 5mgs left. As I was about to buy more my airtime is was taken. I then took an airtime advance and bought another 100mgs that lasted me a whole 2min. When I called the call center the first lady I spoke to told me that they take your airtime when your data is done. I then told her yes I know you do that but I still have 5mgs and you have now taken R10 from me. she then said she would log a query to the data department, I asked her for a reference number and she said I would get a text wit it. That did not happen. 30min later I decide to call again and I spoke to a gentle men that told me that he would take the same matter to the data department and I asked for a reference number then he hung up on me. I finally got hold of the data department. The lady told me that my phone is currently running on LTE I then told her that its not as I know that LTE charges a lot on data and that I would never use LTE when I have 100mgs of data. (not enough space to type full complaint) But I want my money.
Best regards,
Best regards,
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