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mukundi D
1 reviews | Active since Jun 2009
11 Dec 2019, 15:44
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I called Vodacom on the 30th of November regarding the 3 Uber vouchers that I bought using vodabucks as part of their black Friday special 1 worked the other 2 didn't I was given a reference number A2-FRAE-CCNUX I had to call to beg for feedback an agent named Faiek promised feedback however nothing transpired all of a sudden the service request is now closed still no feedback I called *** a lady answered and told me that she will get Faiek to call me back till today nothing has happened can I get feedback regarding the service request.
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Vodacom's replyOfficial
12 Dec 2019, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mD
mukundi D's updateReviewer Update
12 Dec 2019, 13:36Am still waiting for a call back all I got was just SMS telling me that the query is resolved what's the conclusion what happened to my vouchers
mD
mukundi D's update12 Dec 2019, 13:36
Reviewer Update
Am still waiting for a call back all I got was just SMS telling me that the query is resolved what's the conclusion what happened to my vouchers