DP
Dorothy P
1 reviews | Active since Sept 2014
29 Sept 2019, 11:15
****************
I keep getting an error when sending sms'. ERROR 38. How many times should I go to a Vodacom shop for them to rectify this? I am not going in again. They by some way get it going again and all is happy. I mean really, noy even the vodacom techs know what this error is!? HA yeah thinking bout it, I cannot WAIT for 1 Oct. We boutght TWO of the SAME data packages, only to receive one of what we paid for. The other we were ****med out of 30gig data. We were told its ok, it is rectified for the next month. EXCEPT... We lost the other 30gig. We paid for it, but not going to be refunded or getting additional 30 we paid for and not received.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Sept 2019, 11:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2019, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DP
Dorothy P's updateReviewer Update
29 Sept 2019, 11:38Thank you for the reply, though this must be a computer generated reply. SeePLEASE do not have anyone contact me to say I need to take my phone to the nearest Vodacom. I'm done. One cannot sms and suddenly get errors.
If you going to contact with regard to the data shortage... Please dont. I have contacted you guys, hubby and myself (separetly) went to the shop, the reasoning is just out of this world. One thing can be done... Ok two things. Correct and refund our data shortage. And train your employees on error 38 before you contact me.
If you going to contact with regard to the data shortage... Please dont. I have contacted you guys, hubby and myself (separetly) went to the shop, the reasoning is just out of this world. One thing can be done... Ok two things. Correct and refund our data shortage. And train your employees on error 38 before you contact me.
DP
Dorothy P's update29 Sept 2019, 11:38
Reviewer Update
Thank you for the reply, though this must be a computer generated reply. SeePLEASE do not have anyone contact me to say I need to take my phone to the nearest Vodacom. I'm done. One cannot sms and suddenly get errors.
If you going to contact with regard to the data shortage... Please dont. I have contacted you guys, hubby and myself (separetly) went to the shop, the reasoning is just out of this world. One thing can be done... Ok two things. Correct and refund our data shortage. And train your employees on error 38 before you contact me.
If you going to contact with regard to the data shortage... Please dont. I have contacted you guys, hubby and myself (separetly) went to the shop, the reasoning is just out of this world. One thing can be done... Ok two things. Correct and refund our data shortage. And train your employees on error 38 before you contact me.
Vodacom's replyOfficial
07 Oct 2019, 09:26Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply07 Oct 2019, 09:26
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.