1 reviews | Active since Feb 2017
<p>I have upgraded a contract with vodacom and cancelled my insurance. Vodacom then billed the cancelled insurance on my current statement. They have also billed me an Upgrade admin fee which nobody explained to me when i was upgrading. The previous contract i had with vodacom was a month to month data bundles and they did not give me the data bundles and yet have billed me this month. I was suppose to be paying around R429 and now i am billed for R822(Almost double my bill for no reason and without explanation). I have called vodacom so many times and everyone keeps on referring me to a different department with no help. I dont have money to pay double the bill i am suppose to pay and i have explained to vodacom(All i get is " i am sorry"), Is "I am sorry going to pay the other half of the bill??</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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