1 reviews | Active since Feb 2017

08 Feb 2017, 16:40

****************

<p>It was sold a WIFI ****le, after asking the consultant several times if my monthly payment will be exactly the same, the agent rep**** yes!!! When is received this device I phoned Vodacom to activate, and to my surprise they informed me of the additional debit order!!!!! After numerous attempts to get the original recording to lodge a complaint with the ombudsman, now after 4 months I am still waiting, obviously I returned the ****le the same day I received it, however when I checked on my bank statement I realised Vodacom has been charging me for this ****le that I returned for the last 5 months??!! Basically steeling my money every month, and I and now been trying for 2 weeks to get my money back, without success!! What a **** service provider , I am definitely going to the ombudsman, let’s see how long they take to rely to this complaint, probably another 5 months !!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply08 Feb 2017, 16:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update10 Feb 2017, 13:50
Reviewer Update

2 days later, no contact make, only this automatic response!!! Well done Vodacom!!!!!!!!! I will probably never get my money!!!!!!

's update13 Feb 2017, 10:59
Reviewer Update

13 Feb, still no reply, called the call centre twice, got cut for the first time and them put on hold for 15 minutes and counting, the agent didn’t even advise me I’ll be put on hold , well done Vodacom!!, I which I could score no stars.

Vodacom
Vodacom's reply13 Feb 2017, 15:41
Official

Dear Danie,

Your query is resolved.

Regards,

Cassandra

Best regards,